Quality Assurance
Intervise incorporates structured Quality oversight at all levels throughout the task order lifecycle emphasizing real-time visibility of performance, communication, project tracking and control, and quality assurance mechanisms to aid in streamlining the acquisition process, mitigating risks and problems, and reducing overall program costs. Our automated tools allow our clients to review all deliverables and status reports, and collaborate with our team to provide real time feedback. Our approach increases responsiveness through the incorporation of automated processes and sophisticated recruiting processes, enhances efficiency through the application of streamlined contract and task order procedures, and reduces costs through the achievement of increased productivity.
Standards, Process Definitions, and Checklists
The first step in assuring the quality of the service and products Intervise provides on a project is to define the specific procedures to be followed. Intervise has organizational standard practices in the areas of project planning, project monitoring and control, risk management, QA, measurement and analysis, and subcontractor monitoring and control, to which all projects must adhere. However, task-specific operational procedures will also be required to govern day-to-day support operations. Therefore, operational procedures will be created for each of the areas in which Intervise is providing support. These processes and procedures will be supported by the use of checklists for key project activities, enabling the team to easily verify compliance with the project’s process.
Management Reviews
Intervise’s senior management actively monitors all projects to ensure the successful operation of our Quality System and the achievement of organizational quality goals. Management Reviews of the performance and effectiveness of Intervise’s Quality System occur on a quarterly basis. This ensures that Intervise management has full visibility into the project’s adherence to Intervise’s defined procedures and processes, and that full procedural control is being maintained across contracts.
Audits
Intervise’s audit procedure reviews processes and work products to verify that they have been developed in compliance with established procedures and standards. Audits are based on the documented processes and procedures for the project, as defined in the contract’s Project Management Plan (PMP), Configuration Management (CM) Plan, and operational SOPs. These audits ensure that all planned components and materials are complete, verified, and under control.
Contract/Task Order Quality Assurance and Control Activities
Intervise will work with the customer to review and define the required performance procedures in line with industry best practices. This will include a review of key operational areas, such as the process for managing changes, configuration, release, testing and integration, system problems, and tactical areas such as system availability, system performance and capacity, security planning, and business continuity/disaster recovery. The contract QA Plan will then be reviewed and refined to incorporate further detail on audits, such as each of the activities to be audited, the frequency of audits, and the governing SOPs.
